Shipping, Refunds & FAQ

ALWAYS ~ Fast and Free US Shipping

Orders are typically shipped the same or next business day and a USPS or FedEx tracking number will be emailed to you so that you can track the progress of your package.
You Can Track progress of your package on these sites:
USPS
FedEx
 
We Gladly Ship Internationally

Please contact us at  FairyGardenFun@Yahoo.com for a shipping quote
Shipping to a country other than the United States, may require you to pay a custom and/or duty fee, we do not collect this.
 
Help ~ we are always glad to help
Email Address: FairyGardenFun@Yahoo.com 
 
Refunds & Returns 

Returns are accepted with 30 days upon receipt of arrival of your product. There is no restocking fee, however, all customers are responsible for the return shipping costs and no refunds will be given on any shipping costs incurred. The item(s) must be in original packaging and free from damage. Please include a copy of your packing slip or order number, send using a shipping method that can be tracked and please make sure that you have the necessary insurance on the package, as we cannot refund items that have been broken during transit.

 

Please let us know about your return by emailing FairyGardenFun@Yahoo.com
 
Damages Policy

If your product(s) were damaged during shipping or your order was missing an item, please notify us within 7 days of delivery by emailing FairyGardenFun@Yahoo.com We may require a photo of the damaged item(s) for insurance purposes. In most cases you will not be required to return the item if a photo is supplied.
 
Out of Stock Items

Very rarely a product may become out of stock or back ordered, we will contact you via email to let you know when the product will be available. As soon as it is back in stock, we will ship it straight to you or provide you a refund if you choose.
 
Payment Methods

You can pay via PayPal or Visa, MasterCard, Discover or American Express. Our site is secure and uses 128-bit SSL encryption and does not store any credit card numbers on our servers.
 
 Sales Tax


 Sales tax will only be charged in Florida as this is where our fairies fly out of!
 

Studio / Retail

Studio hours are by appointment only but, we are accessible on the web 362 days a year. 


Privacy Policy


We will not use and will not sell any information that you may enter on our FairyGardenFun.net website, the only information used is your email address and that is only if you subscribed to the email newsletter, which we highly recommend as you never know what magical discounts the fairies will include in our newsletter.
 
Copyright


All items on this website are to be considered copyright Fairy Garden Fun 2016. Feel free to share and enjoy but commercial use or alteration without expressed permission is prohibited and our fairies will come and hide your car keys!